Help

Buyer support

Need help with a purchase? You are in the right place.

Getting your product

As soon as your payment clears, we email a download or access link to the address you used at checkout, normally within a couple of minutes. If you do not see it, check your spam and promotions folders first.

Quick answers

• The download never arrived. Give it a few minutes and check spam. Still nothing? Email us with the address you used and we will resend it right away.
• The link expired or will not open. Email us and we will issue a fresh one.
• You used the wrong email at checkout. Tell us the address you meant to use and we will move your access to it.
• You bought one product and now want the bundle. Email us and we will arrange the upgrade for the difference.
• You cannot access Waypoint. Send the email address you purchased with and we will restore access.
• You want a refund. Within 14 days of purchase, just ask. See the Refund Policy.
• You do not recognise a charge. Charges appear as KOMODOO MEDIA. Email us and we will identify it for you.

How to reach us

Email komodoomedia@gmail.com. A real person answers, normally within one business day, Monday to Friday. Include your order email or receipt number so we can find you quickly.

Before you dispute a charge

Please write to us first. We can usually resolve a billing question the same business day, and a refund reaches you faster than a dispute does.