Legal

Refund Policy

Last updated: February 1, 2026

We want you to be satisfied with every Komodoo Media purchase. If a product is not right for you, request a full refund within 14 days of purchase. No complicated conditions and no interrogation.

How to request a refund

Email komodoomedia@gmail.com from, or mentioning, the email address you used at checkout, and include your receipt or order number. A short note about what did not work for you is welcome but not required.

Eligibility window

Because our products are digital and delivered immediately, we ask that you tell us within 14 days of the purchase date. Requests made after that window may not be eligible, though you are always welcome to write to us and explain the situation.

How the money comes back

Approved refunds are issued to the original payment method through our payment processor. We process eligible requests within two business days of receiving them. Your bank or card issuer then typically takes a further five to ten business days to show the credit on your statement.

After a refund

When a refund is issued, the licence to use the product ends and any access links are deactivated. Please delete any downloaded copies.

Advisory sessions

Paid advisory sessions can be rescheduled or cancelled for a full refund up to 24 hours before the scheduled start time.

Before you dispute a charge

If you do not recognise a charge, it will appear as KOMODOO MEDIA on your statement. Please email us first: we can identify any charge quickly and, where a refund is due, issue it faster than a dispute would.

Questions

Email komodoomedia@gmail.com and a real person will reply, normally within one business day.